4. Which Personal Data do we collect, how do we use it and where do we process it?
By reason of the Services we offer, we may only process your Personal Data if you are at least 16 years old.
Also, we do not sell your Personal Data to third parties and process it primarily within the European Union. Whenever Personal Data is transferred outside the European Union, we will ensure that it is transferred in accordance with this Policy and applicable laws.
We receive and retain any Data you provide to us in an informed, unequivocal, specific, and free manner in connection with the Services we offer. You may choose not to provide certain Data but, if you do, you may not be able to take advantage of some of our Services.
You provide us with your Data voluntarily when you download and use our App on your device and when you enter it in the “my profile” section (my account). When you configure your device settings by providing permissions to access Data – such as, for example, your geolocation – you may communicate with us by phone, email, or chat (including within the App), or fill out a form requesting our help.
The Personal Data you provide to us through interaction with your device on our website or App are:
- your name, email address, and phone number;
- your job and position;
- if you wish to invoice for Services in the name of a legal entity, your company details;
- Documents relating to your identity and possibly your company;
- e-mail addresses of your friends and other people you think may be interested in our Services;
- the contents of reviews and emails sent to us;
- log files and configurations of your device, including wi-fi credentials, if you choose to automatically synchronize them with your other devices
- the data required to make payments for any Services requested.
Please note that all the Data listed will be required to enable us to provide the Services, only if you request it.
4.1 Automatic collection of some Data
The Personal Data we automatically collect, and use are:
- your internet protocol (IP) address when you connect to internet;
- your email address and password you choose to access our Services;
- information about your Computer, Device and connection, such as device applications or browser type and version, operating system or time zone setting;
- the location of your Device or Computer;
- the telephone numbers you use to call us and your interaction with the content on our Website.
4.2 Use of Personal Data
Personal Data will be collected and processed by us for the following purposes:
- we use your personal information to receive and process your requests, provide our Products and Services, and communicate with you about the Products, Services, and any promotional offers
- to provide the Services that you have requested through registration on the website and the creation of your account;
- to provide certain “additional services”, including through the assistance and/or collaboration of third party suppliers;
- to provide you with assistance when you request it by contacting us via e-mail, chat or telephone;
- to tailor content and resources to your preferences and the preferences of other Users;
- to communicate with you, respond to your requests or questions via phone, chat or email;
- to send you other information and email communications that may be of interest to you;
- to create, publish and improve content that is most relevant to you and other Customers;
- to ensure that the content provided through our website is presented in the most effective manner for you, based on your Device;
- to allow you to participate in interactive features of the Website, if you so desire;
- to send push notifications directly to your device;
- to further develop the Website and our systems to provide you with a better Service
You are under no obligation, either by law or by contract, to provide us with your Personal Data. However, since providing and consenting to the use of your Personal Data is necessary for the provision of all our Services and “additional services” that we may offer you, failure to provide and/or consent to the use of your Personal Data will make the provision of the Services and “additional services” impossible, as it is subject to the knowledge of some of your Personal Data, such as, for example, your first and last name, your e-mail address and telephone number, your location, your address, your telephone number, and the name of the person you are contacting.
Where failure to provide certain Personal Data makes it impossible for us to provide the Service or to provide you with the information you request, the Data you must provide will be marked as mandatory (* Mandatory Fields).
The use of the Personal Data described above is permitted by the GDPR, based on:
- necessary for our legitimate interests in pursuing the above purposes. These interests, in any case, do not conflict with your right to privacy;
- necessary – in some cases – to fulfill our legal or regulatory responsibilities, for example in case of communication to authorities, governmental or regulatory bodies;
- necessary – in some cases – to carry out an action in the public interest and, when we use particular categories of Personal Data, necessary to initiate, prosecute or defend legal proceedings, or when the processing relates to Personal Information that is manifestly in the public domain;
- in limited circumstances, and with your express consent, to send you news and marketing communications via email or telephone.
If you wish and, therefore, with your express consent, your Personal Data may be used for advertising and promotional purposes regarding our business or that of a third party, in the following ways:
- sending information and newsletters;
- marketing of our Services and/or those of a third party, sending advertising/information/promotional material and participation in initiatives and offers aimed at rewarding our Clients;
- market research, economic analysis and statistics;
- evaluation of usage data and preferences through the use of analytical tools in order to adapt the content to the interests of users and thus improve our offer;
- surveys of customer satisfaction with the quality of the Services provided;
- creation of user profiles;
- for the purposes of carrying out and accounting for any commercial transactions.
4.3 Sharing of Personal Data with Third Parties
We do not sell your Personal Data to third parties.
However, E-GAP may disclose your Data to companies within its group or controlled by it that are subject either to this Policy or otherwise to procedures that provide protections similar to those described in this Policy.
To aid in the efficient use of information and to provide Users with content and/or resources, information may be disclosed to third parties. However, such disclosure will only occur under the following circumstances:
- we use other companies and individuals to perform certain activities on our behalf. For example, to process Your orders, send You paper mail and e-mail, remove recurring information from customer lists, analyze data, provide marketing assistance, provide search results and links;
- we also use third-party vendors to process payments, deliver content, calculate credit risk, and provide customer support services;
- on our web pages we have bound the use of so-called “social plug-ins” of social networks such as Facebook, Twitter, and Google+ to the following conditions. When browsing our website, the social plug-ins are deactivated, i.e., they do not send any data to the operators of the respective social networks. If you want to use one of the social networks, you must click on the respective social plugin to establish a connection with the corresponding server. If you have a user account with the social network and you are logged in when activating the social plug-in, the social network can associate your visit to our web pages with your user account. If you want to prevent this, you must log out of the social network before activating the social plug-in. If you activate a social plug-in, the social network transmits the content made available directly to your browser, which then links it to our website. In this case, there may also be data transmission initiated and managed by the respective social network. Your connection to a social network, data transmissions between the social network and your system and your interactions on this platform are exclusively subject to the data protection regulations of the respective social network. The social plug-in will remain active until you deactivate it or delete your cookies.
In cases other than those listed above, Your Personal Data will be shared with third parties only with Your explicit consent and You will have the opportunity to choose whether or not to allow further third-party communications.
4.4 Data Processing
Your Personal Data may be transferred to, and processed in, one or more countries within or outside the European Union.
Whenever Personal Data is transferred outside the European Union, we will ensure that it is transferred in accordance with this Policy and applicable laws; in such cases, your Personal Data will remain bound to the purposes for which it was collected, in strict confidence and security. In addition, in the event that Data is transferred to countries outside the European Union that are not deemed adequate by the European Commission according to the parameters of privacy protection, we will ensure that – in each case – the parameters of this Policy are met or that at least one of the conditions set out in Article 49 of the GDPR is met.
4.5 IP addresses and cookies
We collect information about the Computer and your Device, including (where available) IP address, operating system, and browser version, for system administration. This is statistical data about our Users’ browsing actions and behaviors.
For the same reason, we may obtain information on Users’ use of the Internet in general, by means of a cookie file, generated by the server, and stored on the Device, in full respect of your privacy.
Cookies help us improve the Site and provide better content and make it more targeted according to your preferences. There are different types of cookies, (i) the “essential” ones that do not require your consent, such as session and functional cookies, without which it would not be possible to safely navigate the site and obtain the requested service, and (ii) the “consensual” ones that require explicit consent and can be disabled by you at any time from your device.
4.6 Data Security. Where Personal Data is stored and processed
We are committed to taking all steps reasonably necessary to ensure that Personal Data is treated securely and in accordance with this Policy.
As explained in section “4.3 Sharing of Personal Data with Third Parties”, we share your Data with third party suppliers, contractors, or agents, but – even when we use them – the Personal Data remains under our control, while still ensuring that it is adequately protected.
E-GAP has designed all systems through which your Personal Data is collected, stored, and processed to the highest security standards to ensure that your privacy is respected.
All individuals who will participate in the process of processing Data on our behalf have been trained, instructed, and appointed by us to ensure that your privacy is respected.
The software we use is Salesforce and – with respect to the methods and payment of our Services and, therefore, the management of your Credit Card Data – we use Stripe. However, despite the continuous updating of the aforementioned software, nothing is absolutely impenetrable and therefore we cannot guarantee its total security.
From time to time, we may request confirmation of your identity and payment methods again in order to implement our physical, electronic, and internal security measures.
4.7 How long do we store your Data?
In addition, we keep your transaction history so that you can review the purchases you have made and where you have requested our Services to be provided.
4.8 Do we process your Data using an automated process?
E-GAP may process your Data through automated systems/processes and automated decision making (such as profiling) to provide you and our Customers with the Services you requested in the best way possible. For example, in order to implement the Services in the areas with the highest demand for our intervention, we may perform an automated profiling process to identify the areas where we should focus.