en-terms-and-conditions-en

General Terms and Conditions

Object

These General Terms and Conditions of Service (the “General Conditions”) govern the terms and conditions of the contractual relationship between E-GAP UK Limited, a company incorporated under English law with registered office in 5^th Floor, 86 Jermyn Street, London – SW1Y 6AW, VAT number VAT 439125591 (“E-GAP”) and the customer (the “Customer”). The General Conditions, together with the provision of the data requested in the electronic form (the “Form”) of the E-GAP app (the “E-GAP App”), form the contract (the “Contract”).

Acceptance of the Contract is a necessary condition for the Customer (i) to be registered in the E-GAP customer register (the “Register”) and (ii) to be able to use the relevant E-GAP services (hereinafter referred to jointly as the “Services” and each individually as the “Service”).

Completion of the Contract

The Customer accepts to use the Services according to these General Conditions, expressing their willingness to accept the Contract by the registration button on the E-GAP App, without having to physically sign a paper document. The selection of the button mentioned above shall constitute reading, acceptance and signature of these General Conditions by the Customer (“Acceptance”).

After Acceptance and following the completion of all appropriate verifications by E-GAP concerning the information provided, the Customer shall receive by e-mail – as soon as possible and in any case no later than 15 (fifteen) days from the date of Acceptance – a communication from E-GAP confirming that the Registration has been concluded and that the Customer has been recorded in the Register (the “Registration”).

Therefore, the Registration shall be considered completed only after E-GAP sends the confirmation e-mail to the address indicated by the Customer during subscription.

Registration and communication of the method of payment by the Customer do not entail any charge or cost: any Service requested by the Customer is, in fact, only charged (and invoiced) upon completion of each Service request made through the E-GAP App.

Following Registration and throughout the duration of the Contract, the Customer undertakes to keep the data entered up-to-date and to promptly notify E-GAP of any changes to it so that they can be updated in the Register.

Use of the App E-GAP

The E-GAP App is intended exclusively for Customers at least 18 (eighteen) years of age and can be used – after Registration – to access the Services referred to in Article 8 of these General Conditions. Under no circumstances should the Customer use the E-GAP App when driving a vehicle or when its use violates safety regulations and/or the Highway Code.

The E-GAP App is free of charge and, therefore, does not charge the customer for its download; however, access to the Internet may entail costs that do not depend on E-GAP but are exclusively related to the Contract in place between the Customer and the relevant telephone operator.

E-GAP can send to the Customer – according to his preferences and consent – push notifications (i.e., messages displayed directly on the screen of the Customer’s device and quickly deleted) related to the use of the E-GAP App, to the Services and their state of progress, to any promotions or prize events promoted by E-GAP, partners and/or third parties (“Push Notifications”). In any case, the Customer may – without encumbrances and at any time – decide to deactivate or reactivate the Push Notifications by directly accessing the settings of his device and following the specific procedure for managing Push Notifications.

Modifications of the General Conditions, the Services and/or the Contract

E-GAP may, at any time, update, supplement and/or amend these General Conditions, the Services and/or the Contract, to – but not limited to – (i) optimise the Services or develop new ones, (ii) adapt to intervening changes in laws or regulations, (iii) new technical requirements (“Modification”).

Any Modifications shall be published on the E-GAP App and communicated directly to all registered Customers listed in the Register at the e-mail address provided during Registration. Modifications shall not affect any contracts for Services that are already in force.

Each request for Services is subject to the terms and conditions that are in force at the time the Services are requested. The Customers are required to check the terms that are in force when they make a request and they should click accept with each order to demonstrate that they have agreed to the most up to date terms.

Except in the case of essential or urgent amendments and unless otherwise provided by law, the Modification shall enter into force at least 20 (twenty) calendar days after notification under this Article.

If the Customer does not wish to accept the Modifications to the General Conditions, they are entitled to terminate the Contract at any time without charge by notifying E-GAP under the conditions set out in Article 20 of these General Conditions.

After that period has elapsed without the Customer has exercised his right of withdrawal, the Modifications shall be fully applicable and shall take effect without prejudice to the Customer’s right to withdraw from the Contract at any time without charge under Article 5 below.

5. Withdrawal, suspension and/or removal of the Customer’s account

Registration shall be deemed effective from the date of communication by e-mail to the Customer by E-GAP.

The Customer may withdraw from these General Terms and Conditions and the Contract at any time and without charge using the ‘Delete Account’ button in the E-GAP App. The withdrawal shall take effect immediately. However, Customers are required to pay for the Services performed, even if they close their account.

E-GAP shall nevertheless charge for services performed during the cancellation period, if the Customer requests the performance of Services begun during the cooling-off period. In this case, the Customer acknowledges that he/she shall lose the right of cancellation once the services have been fully performed and shall be required to pay for the Services actually provided during the cooling-off period.

The mere uninstallation of the E-GAP App from the Customer’s device does not constitute withdrawal under this Article.

E-GAP may, without encumbrances at any time, withdraw from these General Conditions and the Contract by giving at least 20 (twenty) calendar days’ notice from the date on which the withdrawal takes effect by written notice to the Customer at the e-mail address provided by the latter during Registration.

Withdrawal from these General Conditions and the Contract by the Customer or by E-GAP – including the possible termination of the Contract by law – entails the automatic loss of the Customer’s status, with the related termination of any relationship – directly and/or indirectly – connected or related to the Services.

E-GAP reserves the right to suspend and/or remove the Customer’s account without prior notice and without any liability to the Customer, preventing access to the E-GAP App or the use of the Services, if it detects abnormal use and/or behaviour by the Customer, such as – but not limited to – the use of identity documents that cannot be traced back to the Customer or false credentials, as well as the violation of these General Terms and Conditions. The Customer will receive an e-mail informing him/her of the suspension and will have the opportunity to assert his/her rights to verify any errors. In the event that the Customer’s culpable behaviour is established, his account will be removed once all outstanding amounts have been paid.

6. Prohibition of account transfers

Service orders placed by the Customer are personal and non-transferable, neither against payment nor free of charge.

The Customer may, therefore, never substitute – even temporarily – others for himself in exercising the rights arising from this Contract and its General Conditions.

7. Provision of the Services

To use the Services, the Customer must (i) have downloaded the latest version of the E-GAP App, (ii) have provided Acceptance of the Contract, and (iii) have completed the Registration.

In particular, the provision of the Services by E-GAP starts upon confirmation by E-GAP of the order by the Customer and ends once the requested Service is provided.

In particular, each Service requested is provided by E-GAP based on the specific conditions set out in Article 8 below. For each Service requested, the Customer must comply with the Contract’s provisions and pay the stated price; the prices of the Services are displayed on the E-GAP App and in the annexes to these General Conditions and are always available for consultation by the Customers.

The Customer may request the provision of Services within the operational areas defined from time to time by E-GAP on the days and during the service hours active at the time of the order. Unless otherwise specified for certain Services, E-GAP’s operational areas can be consulted at any time at www.e-gap.com or on the E-GAP App.

In any case, E-GAP reserves the right – after due verification – not to provide the Service if the withdrawal via the payment instrument provided by the Customer is not successful.

8. Services and tarifs

8.1. Recharge service via Van

The Recharge Services provided by E-GAP via Van must be requested by the Customers exclusively through the E-GAP App and are identified based on the duration of the supply of the electric recharge and a maximum limit of kWh supplied in that period (the “Recharge Services via Van”). The Recharge Services via Van provided by E-GAP are the following:

SMALL: a Recharge Service via Van of a maximum duration of 30 (thirty) minutes, with an energy supply of up to 20 (twenty) kWh;
MEDIUM: a Recharge Service via Van of a maximum duration of 45 (forty-five) minutes, with an energy supply of up to 30 (thirty) kWh;
LARGE: a Recharge Service via Van of a maximum duration of 60 (sixty) minutes, with an energy supply of up to 40 (forty) kWh.

The intervention time for the provision of the Recharge Service via Van – i.e. the maximum time between the order placed by the Customer on the E-GAP App is accepted by E-GAP and the start of the Recharge Service via Van – is estimated at 90 (ninety) minutes. E-GAP will make every reasonable effort to provide the Services within 90 minutes, however, performance times are only estimated and not guaranteed, and E-GAP is not liable for failure to meet the estimated 90-minute deadline.

The duration of the Recharge Service via Van starts from the moment E-GAP starts to deliver energy after having connected the recharging cable to the Customer’s vehicle. E-GAP provides energy for the duration of the Recharge Service via Van requested by the Customer up to the maximum limit of the kWh supplied for that period (20 kWh Up to 30 minutes, 30 kWh up to 45 minutes, 40 kWh up to 60 minutes). The Recharge Service via Van requested by the Customer may last less time than expected if the maximum number of kWh that can be supplied is reached in advance; in this case, the Recharge Service via Van shall end, therefore, when the maximum number of kWh is reached and not at the end of the initially foreseen recharging time. Vice versa, once the maximum duration of the Recharge Service via Van requested by the Customer is reached, the Recharge Service via Van shall terminate even if the kWh provided for have not been fully supplied.

The Recharge Service via Van is therefore considered regularly provided when the maximum number of kWh has been reached or when the maximum duration of the Recharge Service via Van requested by the Customer has been reached.

E-GAP accepts and provides the requested Recharge Service via Van, always respecting the priority of orders received according to the availability of the E-GAP van fleet.

In addition, the Recharge Service via Van cannot be provided by E-GAP if the Customer’s vehicle is parked in such a way as to prevent E-GAP’s operators from adequately performing the Recharge Service via Van and in particular, but not limited to, on motorways, in tunnels or in any other area where parking is prohibited or where access to vehicles is manifestly impossible.

The Recharge Service via Van can be provided in the following alternative ways:

Recharge Service via Van without remote opening authorisation of the Customer’s vehicle

Without the enabling of the remote opening of the Customer’s vehicle to provide the Recharge Service via Van – and, in particular, to allow the connection and/or disconnection of the E-GAP system and the start of the recharge – it is required, alternatively, (i) the presence of the Customer to open the vehicle or (ii) the remote opening of the vehicle. For this purpose, E-GAP shall notify the Customer by Push Notifications, e-mail and/or telephone contact via call centre.

8.2. Additional Services

E-GAP may communicate to the Customer, via the e-mail address provided at the time of registration in the Register or via the E-GAP App, any Additional Services: some Additional Services are provided exclusively during the provision of the Services; they are therefore considered as ancillary to the Recharge Service and cannot be booked separately from the latter.

In particular, the Additional Services offered by E-GAP include:

8.2.1 Emergency Recharge Service

E-GAP offers an Emergency Recharge Service for Customers with flat battery, carried out with the shortest intervention time (i.e. the time between the service request and the start of recharging) compatible with the availability of a free E-GAP van and which includes (i) the Start&Go service, which allows reactivating an electric car that has ignition problems, for example, because it has been stationary for too long, and (ii) a recharge with a maximum duration of 30 (thirty) minutes and a power supply of up to 5 (five) kWh.

The Emergency Recharge Service is accessible exclusively via the dedicated toll-free number 2081358459, which can also be accessed via the dedicated button on the E-GAP App.

The Emergency Recharge Service may be requested and provided in a wider operating area than the other Services provided, but always excluding highways, motorways, tunnels or any other area where stopping, parking or parking vehicles is prohibited or where vehicle access is manifestly impossible.

8.3. Other Services

E-GAP also offers other services that can be provided to the Customer by an E-GAP partner – independently of the request for a Recharge Service, through the E-GAP app, and which will be paid directly to E-GAP.

In particular, other Services offered by E-GAP through its partners include:

8.3.1 Roadside Assistance Service

E-GAP offers an additional Roadside Assistance Service provided by a third-party supplier, E-GAP’s partner in the roadside assistance sector.

With the Roadside Assistance Service, the Customer can request (i) on-spot repair of a punctured wheel with a spare wheel, (ii) on-spot repair to recover the keys, (iii) towing on ordinary roads and (iv) towing on motorways.

The process for requesting the Roadside Assistance Service is the same as when requesting the Emergency Recharge Service. However, the Roadside Assistance Service may be activated nationwide.

8.4. Tariffs

The costs of the Services offered by E-GAP are indicated in Annex 1 and in the “Fees” section of the E-GAP App.

E-GAP may update the tariffs at any time. Any change in tariffs shall be communicated to the Customer by direct notification to the e-mail address provided at the time of Registration and shall also be published on the E-GAP App. However, changes will not affect any existing requests.

9. Reservation and Request of Services

How to book and request the Services offered by E-GAP is indicated in the E-GAP App. The ways of reserving and requesting Services may differ from one Service to another and are made exclusively through the E-GAP App.

The Customer acknowledges that these are the only ways to access the Services and therefore undertakes to strictly comply with them.

10. Promotions, Commercial Offers and Subscriptions

According to E-GAP promotions or specific commercial agreements with third parties, the Customer may benefit from promotions, discounts, prepaid vouchers, special rates and/or subscriptions for the use of the Services.

The Customer can take advantage of the aforementioned promotions, discounts, prepaid vouchers, discounted fares and/or subscriptions by following the appropriate instructions directly in the E-GAP App. In case the Customer holds a voucher, these shall be displayed in the “my codes” section of the E-GAP App. Each voucher shall be subject to the specific terms and conditions provided for each of them and for the Services indicated by the relevant voucher.

In order to use the Subscription Services – and, if applicable, certain promotions, commercial offers or agreements – the Customer may be required to subscribe particular additional conditions, in addition to these General Conditions and the Form (the “Subscriptions”). The Subscriptions contract- read, signed and accepted by the Customer – shall be supplementary to these General Conditions and subject to compliance therewith; the Subscription contract is, therefore, ancillary to these General Conditions.

In the event that the Subscription tariffs provide for tacit and automatic renewal upon expiration of the period of validity, the Customer who does not wish to renew the Subscription must cancel it directly through the E-GAP App in the “Subscription” section by 11:00 p.m. on the day the Subscription expires.

In any case, the Customer – after the purchase of each individual Subscription – has the right, pursuant to Regulation 30 ff. of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to withdraw free of charge and freely from the individual Subscription exclusively during the 14 (fourteen) days following the date of purchase of the Subscription and not for any – and subsequent – renewals thereof. This right may be exercised by the Customer by sending an e-mail to the following address gap@e-gap.com and shall take effect from the moment of sending – upon correct receipt by E-GAP – to the e-mail address in question.

11. Billing conditions and payments

The Customer may configure one or more payment methods within the E-GAP App during the Registration phase or later. The data of the payment methods configured by the Customer in the E-GAP App and the possible operations performed on them for the payment of the Services are managed by the provider Stripe Payments Europe Limited or – alternatively – by PayPal (Europe), according to high security and protection systems. Therefore, the latter is entrusted with the management and proper storage of the payment data.

Activation of the Strong Customer Authentication process can be requested by the Customer’s payment system entity.

The Customer may remove one or more of its payment methods at any time by accessing the appropriate section in the E-GAP App.

The Customer shall be asked to choose the payment method (credit card, prepaid card, PayPal or other) to be charged for the requested Service, from those communicated at the time of the Registration.

Payment of the Service is taken automatically immediately following completion of the Services and will be invoiced (by means of a tax receipt or invoice) and charged to the Customer after each Service. In the event that the payment is rejected by the system for a payment charge, E-GAP undertakes to inform the Customer of the non-payment. In this case, E-GAP reserves the right to suspend the provision of Services to the Customer until full payment of the amounts due, or to refuse to provide the requested Service.

For Emergency Recharge Services and Roadside Assistance Services requested by telephone, in the event of late payment or partial payment, E-GAP may, after giving the Customer a formal notice of payment, charge statutory interest from the date of the formal notice.

Any Service request is the subject of a single detailed invoice, issued within 24 hours after the provision of the corresponding Service. The invoice is issued by E-GAP in electronic format and is sent to the Customer – as a courtesy copy – to the e-mail address provided during the Registration process.

In the event that the Customer holds an E-GAP voucher, he shall enter it in the “My Codes” section of the E-GAP App. The use of the E-GAP voucher as a method of payment can be made according to the modalities and limits provided for each voucher and exclusively for the payment of the Services indicated.

In the “History” section of the E-GAP App, the history of the purchases and services requested by the Customer via the E-GAP App is always visible.

12. Express Termination Clause

E-GAP, reserves the right to terminate with immediate effect the Contract and these General Conditions – without prior objection and with all legal consequences, including restitution and compensation – by sending a written notice to the Customer by e-mail or registered letter with acknowledgement of receipt to the addresses provided by the Customer at the time of Registration, if the Customer:

is under 18 years of age at the time of Registration or when requesting the Service;
uses false credentials and documents – or in any case not traceable to the Customer – when registering and/or ordering the Services offered by E-GAP, including the indication of promotions, discounts and subscriptions from which the Customer is not entitled to benefit;
fails to pay for the Services within 60 (sixty) days following the formal notification by E-GAP;
fails to pay the administrative fees applied in accordance with Article 13 below and Annex 2 of this Contract.

In the event of disagreement, the Customer may terminate this Contract free of charge by notifying E-GAP:

by registered letter with acknowledgement of receipt sent to the addresses indicated in Article 20 of these General Terms and Conditions; or
directly via the “Delete Account” button on the E-GAP App.

13. Limitation of Liability

Except in cases of wilful misconduct or negligence of E-GAP, E-GAP is not liable for direct or indirect damages – of any nature – that the Customer or the Non-Registered User or third parties may suffer – for any reason – as a result of the Services that are not directly attributable to E-GAP, nor of the changes in the modalities, times, schedules and/or conditions of the provision of Services, as well as due to the suspension, interruption or otherwise unavailability of the Services themselves resulting from circumstances relating to technological equipment and telecommunications computer systems, beyond the control of E-GAP.

Furthermore, any liability of E-GAP for failure to provide the Services and/or for any damage attributable to the malfunctioning of the Customer’s or Non-Registered User’s vehicle is excluded.

The Customer or Non-Registered User also expressly agrees that the provision of the Services is not ensured by E-GAP if the Customer’s or Non-Registered User’s vehicle is not parked properly. In addition, the Services cannot be provided by E-GAP if the Customer’s vehicle is parked in such a way as to prevent E-GAP’s operators from properly performing the Services without obstructing traffic, compromising safety or causing a traffic violation and, in particular, by way of example but not limited to, on motorways, in tunnels or in any other area where parking is prohibited or where vehicle access is manifestly impossible.

E-GAP reserves the right to apply to the Customer or Non-Registered User the administrative fees indicated in Annex 2 in the event of the cases provided for therein and regulated by the Contract, without prejudice, in any case, to compensation for greater damages.

The accuracy of the information entered by the Customer in the E-GAP App is the latter’s sole care and liability. Therefore, in case of direct or indirect damages occur as a result of an incorrect transmission of information by the latter, E-GAP cannot be held liable in any way. Furthermore, in the event that the data entered by the Customer are not correct and do not allow E-GAP to provide the Service, the latter may be charged for the requested Recharge Service.

The Customer agrees to keep and not disclose the personal username and password of the account for access to the E-GAP App to third parties. Therefore, E-GAP cannot be held liable for any damages caused by the unauthorised use of the Customer’s account, even if any access to the personal account has occurred independently of the Customer’s will.

E-GAP acknowledges that this contract does not seek to exclude liability for death or personal injury caused by negligence or for fraud or for certain implied warranties that cannot be excluded as against consumers.

14. Intellectual Property

The Customer expressly acknowledges that all rights, title and interest in and to the E-GAP App and/or the Services are the exclusive property of E-GAP, including but not limited to, text, signs, trademarks, names, documents, studies, technical and non-technical specifications, diagrams, charts, maps, standards, models, procedures, samples, computer programs and any other related industrial and intellectual property rights, including, but not limited to, copyright, know-how, trademarks, patents, and databases, utility models, copyrights, company names, trade names, trademarks, service marks, applications for any of the foregoing, software, firmware, trade secrets, industrial design rights, design flows, methodologies, and any other information or information pertaining to an intangible property right that is eligible for legal protection (“Intellectual Property Rights”).

Furthermore, the Customer undertakes not to carry out any acts of disposition and/or exploitation of Intellectual Property Rights such as – but not limited to – colours, fonts, and proportions, including making changes and/or additions of any kind to their graphic representation.

The Customer acknowledges that he/she has not received from E-GAP any authorization, license, right, implication or other on the Intellectual Property Rights and, therefore, the Customer shall not create derivative works from or in any way attempt to discover any source code of the software used within the E-GAP App even through decompilation and/or reverse engineering, or develop products or software applications based on the same or making use of them in any way. The Customer shall be held directly liable, even before third parties, for any breach of this provision.

15. Force Majeure

Any liability of E-GAP for total or partial non-performance of its obligations due to force majeure events is excluded. An event of force majeure is considered to be any event beyond the control of E-GAP, such as, but not limited to strikes, stoppages of means of transport, traffic interruptions, acts of the State and Public Authorities, administrative and legal restrictions, fires, floods, epidemics or pandemics, armed conflicts, explosions, mobilisations, riots, strikes, industrial disturbances, shortages of raw materials, electricity shortages, interruption of telephone lines, shortages of fuel oils and other.

16. Delays

Without prejudice to the above-mentioned cases that make it impossible to provide the Services for reasons attributable to the Customer or Non-Registered User, if, on the other hand, E-GAP is not able to provide the Service within the foreseen timeframe, the Customer or Non-Registered User shall be notified and may choose whether:

accept the delay in the provision of the Service;
proceed with a new reservation of the Service;
cancel the order for the Service at no cost.

Indeed, E-GAP reserves the right to accept Recharge Services via Van requested by the Customer in accordance with the priority of orders already received and according to the availability of E-GAP’s vans.

17. Personal Data

The Customer’s personal data shall be processed by E-GAP in accordance with the provisions of the Privacy Policy.

18. Assignment of the Contract

Without diminishing the protections afforded to it, the Customer hereby consents to the assignment by E-GAP of the Contract and/or the contractual positions to other subsidiaries or parent companies of the E-GAP Group, subject to adequate and timely notice to the Customer.

19. Applicable law and litigations

These General Conditions and the relevant Contract shall be governed by and construed in accordance with the law of England and Wales.

For any disputes that may arise between the Parties in connection with, or as a result of, the Contract, including expressly those relating to its validity, effectiveness, interpretation, execution and termination, shall have exclusive jurisdiction at the court of the place of residence or domicile of the Customer – or at the court of the place where the Service was provided.

Furthermore, in compliance with The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, the Customer residing in the UK – in order to facilitate the out-of-court settlement of disputes with E-GAP – is entitled to access an ADR entity to resolve disputes. The ADR Entity aims to facilitate, in an independent, transparent, rapid and effective manner, any disputes arising between a consumer and a professional through an accredited body. You can notify your complain to the Energy Ombudsman (https://www.energyombudsman.org/). The Customer, when requested, must indicate in the ADR Entity the e-mail address gap@e-gap.com managed by E-GAP

20. Communications and Notifications

For questions or requests in relation to these General Conditions, the Contract and/or the E-GAP App, the Customer may contact the E-GAP Customer Service at 2081358459, during the days and hours of operation, or send an e-mail to customercare.UK@e-gap.com.

Any official communication or notification by the Customer required or permitted by the provisions of these General Terms and Conditions and/or the Contract shall be made exclusively in writing by electronic mail or by registered letter with acknowledgement of receipt, provided it is addressed as follows:

E-GAP UK Limited.

5^th Floor, 86 Jermyn Street

London – SW1Y 6AW

E-mail: gap@e-gap.com

or at such other address or e-mail as E-GAP may communicate to the Customer in accordance with the foregoing provisions.

Any communication relating to the Service, these General Conditions and/or the Contract shall be made by E-GAP to the e-mail address provided by the Customer at the time of Acceptance or Social Log-in in the E-GAP App; it is, therefore, the Customer’s responsibility and care to keep this e-mail address always updated. In case of non-delivery of any communication by E-GAP to the e-mail address provided by the Customer for any reason whatsoever, E-GAP shall not be liable under any circumstances, except for cases of direct liability.

Any notice or notification required or permitted by this Contract shall be deemed to have been effectively and validly served (i) on the date of receipt if sent by electronic mail, or (ii) on the date stated in the acknowledgement of receipt, if sent by registered mail.

Furthermore, the Customer accepts and acknowledges that, in the cases indicated in Annex 2 (Administration fee) of this Contract, E-GAP may apply the administrative fees described therein by charging them directly to the Customer through the payment method indicated and registered by the Customer.

Annex 1 – Current Tariffs

Recharge Service tariffs

	Total Final Price	Delivery Fee	GBP /kWh
SMALL Duration (): 30 minutes Max Energy (*): 20 kWh	GBP 14,89	GBP 7,99	GBP 0,69
MEDIUM Duration (): 45 minutes Max Energy (*): 30 kWh	GBP 21,79	GBP 7,99	GBP 0,69
LARGE Duration (): 60 minutes Max Energy (*): 40 kWh	GBP 28,69	GBP 7,99	GBP 0,69

Prices include VAT

(*) Maximum Duration: actual time of the charging service from the connection of the E-GAP van to the Customer’s vehicle to be recharged.

(**) Energy Supply: maximum amount of energy that can be supplied for the maximum duration chosen by the Customer.

The price of the Recharge Service will be defined based on:

the level of urgency;
the duration of the recharge (30, 45 or 60 minutes).

Emergency Recharge Service Rates

The Emergency Recharge Service is offered at a cost of £ 75.00, VAT included.

Roadside Assistance Service Rates

The cost of the Roadside Assistance Service varies according to the intervention required and is offered at the prices listed in the Rates section.

Annex 2 – Administration and Parking Fees

E-GAP reserves the right to apply the penalties and/or parking fees set out below to the Customer in the event of the cases provided for and regulated by the Contract, without prejudice – in any event – to compensation for greater damages.

In particular, after having carefully examined the specific Service, E-GAP will inform the Customer by push notification or e-mail or by contacting him/her by phone of the operational difficulty in providing the requested Service. If it is impossible for E-GAP to provide the Service due to a fact or fault attributable to the Customer (in the event, for example, that the Customer’s vehicle is not present at the point indicated when requesting the Service) after a grace period of 5 (five) minutes from the communication to the Customer, E-GAP reserves the right to charge the Customer – via the payment method indicated during Registration – the following penalties:

£ 10.00 (ten/00 pounds), VAT included, if it is not possible to perform the requested Service due to a fact and fault attributable to the Customer;
£ 5.00 (five/00 pounds), VAT included, if the Customer cancels the Service request before the arrival of the Recharge Service vehicle at the indicated location;
£ 26.00 (twenty-six/00 pounds), VAT included, for the “empty exit” of the provider of the Additional Roadside Assistance Service requested by the Customer.

Failure to pay the penalty and/or the parking fee may result in the suspension and/or termination of the Contract pursuant to Article 12 above; the relevant amounts shall be recovered by E-GAP in accordance with the law.