FAQ & E-GAP-Hilfe

Recharge: how it happens

E-GAP is the first urban, mobile and on-demand fast-charging service
The customer can book the recharge through the App at a time of his choice, in the place he wants without the need of his presence, and it is possible to follow in real time the progress of the requested recharge. Our E-GAP van reaches the customer’s vehicle and delivers the requested recharge, in direct current (DC) and alternating current (AC) in full compatibility with the specific connectors of each car. In order to maximize the charging service, the process ends at the delivery of kWh required or at the achievement of the maximum charging time provided for the chosen service. Once the maximum charging time required (Small, Medium, Large) has been reached, even if the kWh required have not been fully provided, or once the maximum kWh required for that duration has been reached, the service will end. At the end of the recharging process, the system charges the credit card with the cost of the service requested.

Emergency recharge: how it happens

The so-called “emergency” recharge is an emergency service. It is a service intended for all users of electric vehicles that are left without residual autonomy (flat battery) or are outside the covered area near the area served by E-GAP. Clicking on the appropriate icon of our App, or calling our Customer Service, you can request the intervention of one of our E-GAP vans.

Payment: how it happens

At the time of booking, the customer selects the amount of the recharge and a pre-authorization for the payment takes place. At the end of the recharge service, the system charges the cost of the requested service to the payment method chosen by the customer.

What cars are served

E-GAP vans allow for AC (alternating current) recharging, to cars equipped with one of the following connectors: Type1, Type2, Type3A, Type 3C. There are two standards for charging electric vehicles in direct current (DC) (Mode 4): CHAdeMO and CCS COMBO2. Please refer to your vehicle documentation for the charging modes supported by your vehicle.

Covered Areas

The E-GAP service is present in the urban area of ​​the main cities. At the time of booking, the area served will be highlighted.

What happens if I am in an area that is not covered

Outside the service area, we will not be able to offer you our service. We can accept requests outside of the covered areas near the E-GAP service area for emergency charging services only.

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